Shipping policy
Shipping Policy
Order Processing
Thank you for shopping with DAB Media Solutions.
We process orders as quickly as possible. Most orders are processed within 2–5 business days after payment is successfully received and verified.
Processing times may vary depending on product availability, warehouse location, order volume, holidays, weekends, payment verification, or other factors outside our control.
Orders are not processed, shipped, or delivered on weekends or major holidays.
Shipping Locations
At this time, we currently ship within the United States only.
We do not currently offer international shipping. International shipping options may be added in the future.
Shipping Rates and Estimated Delivery Times
Shipping options and estimated delivery times may be shown at checkout.
Our standard shipping options may include:
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard Shipping | 7–15 business days after processing | $8.00 |
| Free Standard Shipping | 7–15 business days after processing | Free on eligible orders over $70 |
| Express Shipping | 4–8 business days after processing | $15.00 |
Delivery times are estimates only and are not guaranteed.
Fulfillment Partners and Warehouse Network
Some products sold by DAB Media Solutions may be fulfilled through third-party suppliers, fulfillment partners, or warehouse networks.
Because of this, shipping times may vary depending on:
- Product availability
- Warehouse location
- Carrier processing time
- Destination address
- Weather conditions
- Seasonal demand
- Carrier delays
- Other events outside our control
Multiple items in the same order may ship separately and may arrive at different times.
Order Tracking
Once your order has shipped, we will provide tracking information by email when available.
Please allow some time for tracking information to update after the shipping carrier receives the package.
If you have not received tracking information within a reasonable time after placing your order, please contact us at:
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
DAB Media Solutions is not responsible for orders delayed, returned, lost, or delivered incorrectly due to:
- Incorrect address
- Missing apartment/unit number
- Wrong ZIP code
- Incomplete shipping details
- Customer entry error
If you notice an address mistake after placing an order, please contact us immediately at:
We will do our best to assist, but we cannot guarantee address changes after an order has been processed or sent to fulfillment.
Lost, Stolen, or Delayed Packages
DAB Media Solutions is not responsible for shipping delays caused by carriers, weather, holidays, fulfillment delays, or events outside our control.
If tracking shows that a package has been delivered but you have not received it, please first check with:
- Household members
- Neighbors
- Building management
- Mailroom or front desk
- The shipping carrier
If the package still cannot be located, contact us at:
We will review the situation and assist where possible.
Damaged or Incorrect Items
Please inspect your order as soon as it arrives.
If your item arrives damaged, defective, missing parts, or if you received the wrong item, contact us immediately at:
Please include:
- Your order number
- A description of the issue
- Clear photos or videos of the product
- Photos of the packaging, if applicable
We will review the issue and may offer a replacement, refund, or further return instructions depending on the situation.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
We cannot guarantee cancellations once an order has been processed, packed, shipped, or sent to a fulfillment partner.
Backorders and Product Availability
Although we make reasonable efforts to keep product availability accurate, some items may become unavailable, delayed, or backordered after an order is placed.
If this happens, we may contact you to offer:
- A revised shipping estimate
- A replacement product
- A refund
- Order cancellation
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us at:
DAB Media Solutions
Email: info@dab-media.net
Phone: +1 407-630-7544
United States
DAB Media Solutions is operated by ONYX GLOBAL SOLUTIONS LLC, a Texas limited liability company.