Refund policy
Return and Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused, undamaged, and with all original packaging, accessories, manuals, cables, and any included parts. You will also need the receipt or proof of purchase.
Starting a Return
To start a return, please contact us at:
Please do not send any item back before contacting us first. Items returned without prior approval may not be accepted.
Once your return request is reviewed and accepted, we will provide instructions on where and how to send your item. Depending on the product and supplier warehouse, the return address may vary.
Compatibility Responsibility
Customers are responsible for reviewing product titles, descriptions, model numbers, connector types, remote compatibility details, product images, and technical information before placing an order.
If you are unsure whether a remote control, adapter, cable, power product, or accessory is compatible with your device, please contact us before purchasing. We will do our best to guide you, but final compatibility is the customer’s responsibility unless the product was incorrectly listed or shipped in error.
Return Shipping
For returns due to buyer’s remorse, wrong item ordered, change of mind, compatibility oversight, or no longer needing the product, the customer may be responsible for return shipping costs.
If the item is defective, damaged, or incorrect due to our error, we will review the issue and may provide a replacement, refund, or return shipping instructions.
Damages and Issues
Please inspect your order as soon as it arrives. If your item is defective, damaged, missing parts, or if you received the wrong item, contact us immediately at:
Please include your order number, a description of the issue, and clear photos or videos of the product and packaging so we can evaluate the issue and assist you.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Used or damaged products
- Products missing original packaging, parts, accessories, manuals, cables, serial numbers, or included components
- Clearance, final sale, or promotional items
- Gift cards
- Digital products or downloadable items
- Items damaged due to misuse, improper installation, incorrect handling, or unauthorized modification
Please contact us if you have questions about a specific item before purchasing.
Exchanges
The fastest way to exchange an item is to request a return for the original item. Once the return is approved, you may place a new order for the replacement item.
Refunds
Once your return is received and inspected, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank, card issuer, or payment provider may take additional time to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
DAB Media Solutions is operated by ONYX GLOBAL SOLUTIONS LLC, a Texas limited liability company.