Return & Refund Policy
We want customers to shop with confidence. Please review this Return & Refund Policy before placing your order.
Return Eligibility
Eligible products may be returned within 30 days of delivery, provided the item is unused, undamaged, and returned with original packaging, accessories, manuals, and included components where applicable.
Non-Eligible Returns
Returns may not be accepted for items that are damaged due to misuse, missing parts, altered, installed incorrectly, used beyond inspection, or returned without required packaging or accessories.
Compatibility Responsibility
Customers are responsible for reviewing product descriptions, model numbers, connector types, and compatibility details before purchasing. If you are unsure whether a product is compatible, contact us before placing your order.
Return Process
To request a return, contact us at info@dab-media.net with your order number, product name, reason for return, and photos if applicable.
Refunds
Once a returned item is received and inspected, we will notify you about the approval or rejection of the refund. Approved refunds will be processed back to the original payment method when possible.
Shipping Costs
Shipping costs may be non-refundable. Customers may be responsible for return shipping unless the return is due to an approved error or defective item.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, contact us as soon as possible with your order number, photos, and a description of the issue.
Contact
For return or refund questions, email info@dab-media.net.
DAB Media Solutions is operated by ONYX GLOBAL SOLUTIONS LLC, a Texas limited liability company.